Returns & Refunds policy

We aim to provide high-quality products and a satisfying shopping experience.
If you are not satisfied with your purchase, please review the following refund terms.

Eligibility for Refund

You may request a refund if:

• The item is defective, damaged, or incorrect upon arrival.

• The request is made within 10 days of delivery.

To start a refund, please email support@becaseshoes.com with:

• Your order number

• Description of the issue

• Clear photos showing the problem

Once verified, a refund or replacement will be processed within 5–10 business days.
Refunds are issued to the original payment method used during checkout.

Non-Refundable Situations

We cannot issue refunds if:

• The item has been used or worn.

• More than 10 days have passed since delivery.

• The issue was caused by incorrect size selection or customer misuse.

Shipping fees (if any) are non-refundable except in cases of our error.